After Remote Support Application (Team Viewer) is downloaded, Click open, you should see an application looks like this image below opened in your desktop



From the opened application, Take note of Your ID and Password

Leave Remote Support Application open (If you close the application the remote support tech will not be able to connect to your computer)

Go back to

Write those info in Your Message field and click send, don’t forget to write your name and your E-mail

After remote tech finish troubleshooting your computer issue, he will send you an email

Thank you for using our Remote Support Service